Shipping Policy.
- Processing Time:Orders are typically processed within 5 business days. Custom or made-to-order items may take longer to process.
- Shipping Methods:We offer several shipping methods, including [list available shipping carriers, such as USPS, FedEx, DHL, etc.].
- Delivery Times:Delivery times vary based on your shipping method and location. Standard shipping typically takes [1-2] business days, while expedited shipping takes 5 business days.
- Shipping Rates:Shipping rates are calculated at checkout based on your location and selected shipping method. [However Shipping is free in United Kingdom.]
Shipping Costs
- Domestic Shipping:Free Shipping in United Kingdom.
- International Shipping:We currently ship internationally to [list countries]. Shipping rates will be calculated at checkout. Please note that customers are responsible for any import duties, taxes, or customs fees that may apply.
Tracking Information
- Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Order Issues
- Missing or Lost Packages: If your package hasn’t arrived within the expected timeframe, please contact us at [email or contact info]. We will assist you in locating your package.
- Damaged Items: If your jewelry arrives damaged, please contact us immediately at [email or contact info] with a photo of the damage, and we’ll resolve the issue as quickly as possible.
Return & Exchange Shipping
- For information on returns or exchanges, please refer to our [Return and Exchange Policy]. Shipping fees for returns or exchanges are the responsibility of the customer, unless the item is defective or damaged.
Order Modifications
- Once an order has been placed, we are unable to modify or cancel it unless it is still in processing. Please contact us as soon as possible at manager@allyandco.uk if you need assistance.
Holiday Shipping
- During peak seasons (e.g., holidays), shipping times may be delayed. Please order early to ensure your items arrive on time.