Shipping Policy.

  • Processing Time:Orders are typically processed within 5 business days. Custom or made-to-order items may take longer to process.
  • Shipping Methods:We offer several shipping methods, including [list available shipping carriers, such as USPS, FedEx, DHL, etc.].
  • Delivery Times:Delivery times vary based on your shipping method and location. Standard shipping typically takes [1-2] business days, while expedited shipping takes 5 business days.
  • Shipping Rates:Shipping rates are calculated at checkout based on your location and selected shipping method. [However Shipping is free in United Kingdom.]

Shipping Costs

  • Domestic Shipping:Free Shipping in United Kingdom.
  • International Shipping:We currently ship internationally to [list countries]. Shipping rates will be calculated at checkout. Please note that customers are responsible for any import duties, taxes, or customs fees that may apply.

Tracking Information

  • Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

Order Issues

  • Missing or Lost Packages: If your package hasn’t arrived within the expected timeframe, please contact us at [email or contact info]. We will assist you in locating your package.
  • Damaged Items: If your jewelry arrives damaged, please contact us immediately at [email or contact info] with a photo of the damage, and we’ll resolve the issue as quickly as possible.

Return & Exchange Shipping

  • For information on returns or exchanges, please refer to our [Return and Exchange Policy]. Shipping fees for returns or exchanges are the responsibility of the customer, unless the item is defective or damaged.

Order Modifications

  • Once an order has been placed, we are unable to modify or cancel it unless it is still in processing. Please contact us as soon as possible at manager@allyandco.uk if you need assistance.

Holiday Shipping

  • During peak seasons (e.g., holidays), shipping times may be delayed. Please order early to ensure your items arrive on time.