Refund Policy

For returns, exchanges & any other queries, please email fill in the form below. Please enter your order number for order queries. We will get back to you within 48 hours.

(We kindly ask you to email us for any order queries rather than messaging us on social media)

Please note we do not respond to emails on the weekend. Our working hours are Monday to Friday, 9am to 5pm.

sustainable & ethical jewellery. We are proud to work with manufacturers whose values are aligned with ours.

We aim to be transparent about our manufacturing processes so you know where & how your jewellery is made.

Thailand.
Our manufacturer aims to create jewellery responsibly & to last for years to come.

They meet the European Union’s REACH regulation to ensure they reduce the amount of harmful chemicals in the environment, & are a member of the Business Social Compliance Initiative (BSCI),which is a leading supply chain management system.

All scrap metals are recycled in their factory.

75% of the factory will be solar-powered by 2025.

China
Our manufacturer in China is inspected by Intertek, one of the world's leading testing, inspection and certification companies.

Intertek's services cover every aspect of product development, operational & manufacturing process, marketing, supply chain management, safety, quality & sustainability.